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Dedicated Phone Line Available to Parents Needing Emotional/Social Assistance for Their Student

The Genesee Intermediate School District has a Social-Emotional Resource phone line for parents who may need assistance. The phone number is 591-HELP (591- 4357). Students or parents can call this line and be connected with a licensed professional from the GISD (social workers, counselors, therapists) during the hours of 9 a.m. to 5 p.m. Monday - Friday. Callers are able to leave a message after hours and will receive a call back during operational hours.  
The licensed professional answering the call may assist in the following areas: 
  • Provide support to assist students and parents in dealing with stressful situations. 
  • Provide assistance in accessing resources and getting the help students/families need. 
  • Refer students/families to other local and county agencies for additional support. It is important to note that the intention of the phone line is not to provide telehealth therapy. If it is deemed that therapy may be needed, families will be assisted through a referral process.

In addition, families are also encouraged to reach out to their student's DCS counselor if they need assistance. While our staff is not physically in the buildings, our counselors are checking their emails and continuing to assist families. If you need assistance in determining who your child's counselor is, please contact us by clicking on the Email icon on the upper right corner of our website,